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Indus Hospital’s spectacular triumph: believing in miracles to materialize dreams

Back in the year 1986, a devastating bomb blast (the first in the history of Pakistan) in Bohri Bazaar, Saddar, Karachi shattered the lives of many rendering them stranded and homeless. Victims were escorted to the Civil Hospital and Jinnah Postgraduate Medical Centre, whose casualty sections being too small were unfortunately unable to accommodate the victims who were brought in, swinging between life and death. In such and similar times, the last resort for most becomes waiting for a miracle.

While healthcare should be granted as a basic human right state’s inability to perform in the health sector of Pakistan resulted in dilapidated public sector healthcare facilities. The private sector offers an array of medical services but at an unaffordable price for the common man. For a group of young doctors during their house jobs at Civil Hospital Karachi, this incident was life changing. Experiencing such a wretched and dilapidated state of facilities for crisis management in state hospitals, these noble doctors were moved by the despair and needs of millions of people entering Civil Hospital for treatment. To tackle the immense healthcare challenge being faced by the Pakistani community they teamed up with other like-minded and dedicated doctors, philanthropists and entrepreneurs joined hands in the year 2007 to lay the foundation of the country’s first, absolutely free of cost, paperless and entirely cashless, state-of-the-art 150 bed healthcare facility providing indiscriminate, cutting edge multiple medical specialties under one roof. It was named The Indus Hospital (TIH).

Since its inception in2007, The Indus Hospital (TIH), has successfully treated more than 2.3 million patients nationwide, providing them with uncompromised quality healthcare worth more than PKR 4 billion, absolutely free of cost. Managed by a passionate and competent team of local and expatriate professionals working round the clock, the facilities at The Indus Hospital include clinical, medical and surgical services.

Solely running on Shariah-compliant financial modeling, operations of the hospital are entirely funded through Zakat and donations of well-wishers and philanthropists who pledge their support to make a difference to the disadvantaged communities of the country. With its mission of focus on creating an excellence driven, comprehensive, compassionate free of charge, replicable healthcare system accessible to all, TIH stands apart as one of its kind hospital because of its unique features comprising:

— State-of-the-art multi-disciplinary tertiary care hospital

— Absolutely free of cost health services

— 100% cashless – no cash counter and no cash dealing anywhere in the hospital

— Indiscriminate provision of healthcare with dignity

— Being Pakistan’s first paperless hospital with all patient and employee records digitally maintained

— Cutting edge health delivery methods

— TB Outreach Programme

— International Collaborations with globally renowned institutes

— Emphasis on research based health delivery methods

— TIH is also home to the First Centralized Blood Centre of Pakistan (TIHBC), which was set up with the aim to contribute towards eliminating the barter system of blood. To achieve this, TIHBC is run on voluntary blood donations only, through blood drives organized at various educational institutes, corporations and factories.

Despite the incremental progress made in the past 25 years, today, a vast majority of the disabled have no access to even basic rehabilitation services. Society’s unwillingness and reluctance to accept and welcome the disabled not only excludes them from the social system, but because of their limited mobility and lack of easy access to education and employment, they are also shut out from the economic system. As a part of its vision and mission, The Indus Hospital collaborated with International Committee of the Red Cross (ICRC) and Chal Foundation to open up two physical rehabilitation centres; one at Karachi and the other in Muzaffargarh. The present set-up at Indus Karachi manufactures and fits 2000-2500 devices; per year with assessment, counseling and training of physically disabled people to make optimal use of these devices. All these services will be provided absolutely free of cost to the patients.

The policies of TIH are geared towards breaking all artificial barriers of color, caste or creed. It is an institution that is open to everyone, irrespective of their background or socio-economic standing. The treatment and admittance of patients is on the first come, first served basis and there is no priority for anyone except genuine emergency cases.

Expanding to serve humanity 

Keeping in view the staggering rise in the number of patient visits and admission queues at the hospital on a daily basis, a few months into establishment, The Indus Hospital management realized the need to expand the facility to cater to a larger segment of the society. For this to be made possible, resources needed exponential multiplication so the society’s need for quality healthcare as a basic human right was met. Divided into three phases, the project is scheduled to be completed in 2024, when The Indus Hospital will be a state-of-the-art Multi-facility, Tertiary Care Teaching Hospital; a benchmark in the Pakistani healthcare sector, in terms of its infrastructure, capacity and service delivery systems. Other than its main campus in Korangi, Karachi, The Indus Hospital is managing various healthcare projects under its umbrella, in various areas of the city as well as outside the city in regions like Bhong, Badin and Muzaffargarh.

As part of its vision and mission, TIH will be opening up its own university of health sciences, the charter for which has been granted by Sindh Assembly. The Indus University of Health Sciences (TIUHS) will be the tenth degree-awarding medical institution in Sindh with the aim to fill the gap in the availability of quality human resource in Pakistan. With TIH vision and mission in view, TIH management plans to educate, train, groom and equip the leaders of tomorrow with more than just the basic knowledge, skill and ability to apply their qualification to a diverse range of everyday experiences, enabling them to be able to handle any medical situation at hand thus creating our own nursery to have quality resources of our own choice. TIUHS will serve to be an ideal platform for passionate young blood, to acquire quality medical education, with a promising career.

All this (and countless more milestones to follow) have not been possible without the unshakable faith in the Almighty along with the consistent support of each and every one who has in their own special way contributed towards who TIH is today. A noble initiative for the people and by the people, presently running at a monthly operational cost of over PKR100 million. The Indus Hospital (TIH) requires a consistent flow of donations and monetary support in the form of Zakat, Donation and Equipment from philanthropists, institutions and organizations to help us continue our efforts and serve people in dire need of medical attention.

Shumaila Jawaid, "Indus Hospital’s spectacular triumph: believing in miracles to materialize dreams," Business recorder. 2015-07-05.
Keywords: Social science , Social issues , Social needs , Human right , Health sector , Management crisis , Surgical services , Healthcare system , Blood donations , Educational institutes , Economic system , Pakistan , TIHBC , TIH